Understanding the complexities of shipping and delivery can make your online shopping experience smoother and more efficient.

What’s your question about?

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When will my order be shipped?

We ship twice weekly to ensure a quick delivery. Please note that we don’t ship on the weekend and public holidays. Orders processed via npfulfilment (NZ warehouse) before 2 PM NZST ship same-day; high-value (> $100) may require quick email verification—see Orders Policy.

What carrier do you use?

We use New Zealand Post and Australia Post for all orders (domestic and international). Thanks to New Zealand Post and Australia Post’s carbon-neutral parcel delivery service, all Get A Grip orders are carbon neutral. For minimal international, DHL may be used; tracking included.

How long will it take for my order to arrive?

Get A Grip is in Fiji, so this will depend on your distance from us or our fulfilment partner. The following are approximate delivery times according to New Zealand Post and Australia Post’s calculator.

Standard Post

  • Auckland area: 2-3 business days
  • Greater Northern Island: 2-4 business days
  • Inter-Island: 3-4 business days
  • Australia: 5-7 business days

International: 7-21 days (subject to customs). If delayed/damaged, contact within 14 days per Refund Policy.

Will I receive a tracking number?

Once we process your order, you will receive a dispatch email from Get A Grip containing your tracking number and the items shipped. You will also receive an email from either our fulfilment agency or us or both, with tracking details.

What if I am not home when my delivery arrives?

All parcels sent by Get A Grip require a signature on delivery. If you are not home, a card will be left for you to pick up your parcel from your nearest post office. At the checkout, you can request that your parcel be left at home, without a signature on delivery. Please note, however, we cannot be held responsible if your parcel goes missing. For high-value (> $100), signatures mandatory.

Can I change my delivery address after my order was shipped?

Yes, you can. After your order has been shipped, you will receive an email from us with your tracking details. You will be able to request a change of address via this email. Please note: you will need to create an account or log into your existing account with either New Zealand Post or Australia Post to complete the parcel redirect process.

Do you ship internationally?

Get A Grip ships primarily to New Zealand and Australia. International orders may be considered but will require additional levels of verification.  The final delivery cost is based on the weight of your parcel, and it will be displayed at the checkout. Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer’s responsibility. We welcome international inquiries—email enquiries@getagripmen.com.