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Do you offer returns?

We have a 30-day returns policy if your item does not meet the consumer guarantee, in accordance with Australian Consumer Law or if you have simply changed your mind.

Return Policy

Get A Grip return policy provides credit for goods damaged in transit, goods sent in error and goods that are unfit for purpose. Before making a return, please email the office at enquiries@getagripmen.com. Notification should occur within 24 hours of delivery. A credit will be issued on all justifiable returns. For example, an unjustified return includes stock that has been damaged whilst in users’ possession and stock that has been damaged during return to Get A Grip due to inadequate packing. Credit will not be extended in those circumstances.

Returns should be made within 14 days either with courier or post. Proof of purchase is required on request. Please ensure all returns are packed appropriately so that they arrive at Get A Grip in a saleable condition. Get A Grip’s return policy also provides refunds. Please email our office at enquiries@getagripmen.com to inquire whether you are entitled to a refund. If a refund is approved, it will be credited to your credit card used for the initial purchase. High-value returns (> $100) may require quick email verification for security.

What if I am simply not happy with my product?

Get A Grip has a 30-day returns policy for change of mind. Meaning, if you are not satisfied with your purchase, you are welcome to return it to us within 30 days of when you received it. We can provide either an exchange or a full refund, excluding original delivery costs. Please note that all returned products must be unopened, in their original box and packaging, sealed and unmarked, suitable for restocking and sale as a brand-new item. Any product returned which is received damaged, opened, used or otherwise blemished will not qualify for a refund and will be held until the buyer pays for re-delivery. If the product has been opened, we are not able to provide a refund, unless the item is faulty and does not meet the consumer guarantee, in accordance with Australian Consumer Law. For dissatisfaction, see Keep-It Guarantee.

Keep-It Money Back Guarantee

We believe in our supplements. If you’re trying something new for the first time and it’s not a fit, we’ve got your back. That’s what the Keep-It Guarantee is all about. No need to return anything—we’ll make it right.

What’s Covered
The Keep-It Guarantee applies to your first-time purchase of the following products:

  • Alpha Turbo
  • Alpha Apex
  • Alpha Pulse
  • Lean
  • Mood
  • Titan
  • Rise Up
  • Turbo
  • Goo

This guarantee is available for one refund per product, per customer. It only applies to your first purchase of each eligible item.

How It Works
If you’re not satisfied after giving the product a fair shot:

  1. Submit a Refund Request Form through our customer experience team.
  2. Let us know how it didn’t work for you—your feedback helps us improve.
  3. Keep the product. We’ll issue your refund without requiring a return.

A Few Things to Know

  • Refunds are for the product cost only.
  • Shipping charges and any discounts used at checkout are not refundable.
  • Purchases must be made directly through Getagripmen.com to qualify. Orders from third-party sellers (like Amazon) are not eligible.
How long does it take to get a refund?

As soon as we have received your product/s and we are satisfied with the condition of the products, we will process a refund and provide a confirmation email. Please note that it may take a day or two for your refund to appear in your account. For Keep-It Guarantee, refunds process 7-14 days after submission—no return needed.

My Order Arrived Damaged

We are sorry to hear that! We pack each order with the utmost care but, due to the large volume of parcels New Zealand Post and Australia Post handles, damage can occur. If your order arrived in a not-so-perfect condition, please send a quick email to enquiries@getagripmen.com with photographs of the damaged product. We may also ask that you take your parcel to your local Post office for them to inspect, so we can then lodge a claim. In any case, we aim to have this sorted for you as soon as possible.

Get A Grip Men offers a secure checkout via Stripe

Get A Grip Men offers a secure checkout via Stripe. All payments PCI DSS compliant—we don’t store card details; high-value (> $100) may require verification.