Introduction

Get A Grip (getagripmen.com), operated by Get A Grip Men Limited (Fiji) a company registered in Fiji, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products (Liquid Extracts, Supplements, Goo, Golden Showers Soap, and bundle-multipacks), or subscribe to our auto-reorder program. We prioritize customers in New Zealand (NZ), Australia (AU), and international markets, in that order. By using our website or services, you agree to the practices described in this policy. For questions, contact us at enquiries@getagripmen.com.

2. Information We Collect

We collect the following types of information:

• Personal Information:
  • Name, email address, phone number, billing and shipping addresses, and payment details (e.g., credit card information) to process orders and subscriptions.
  • Subscription preferences (e.g., product selection, billing frequency) for our auto-reorder program.
  • Optional information you provide, such as feedback, reviews, or customer support inquiries.
  • Health-related information (e.g., dietary preferences, health goals) if shared via forms, surveys, or support interactions, treated as sensitive data.
• Non-Personal Information:
  • Browser type, IP address, device type, operating system, and browsing behavior (e.g., pages visited, time spent) to improve our website and services.
  • Data collected via cookies, web beacons, and analytics tools (e.g., Google Analytics) for site performance and personalized content. See our Cookie Policy (#) for details.

3. How We Collect Information

• Directly from You: When you place an order, create an account, sign up for a subscription, submit reviews, or contact customer support.
• Automatically: Through cookies, tracking pixels, and analytics tools when you interact with our website.
• From Third Parties: From our NZ fulfillment agency (for shipping), payment processors (e.g., Stripe, PayPal), or other service providers to fulfill orders or analyse site usage.

4. How We Use Your Information

• We use your information to:
  • Process and fulfill orders, including shipping via our NZ fulfillment agency.
  • Manage subscriptions, including billing and applying discounts (10% for single products, 15% for 2 or more eligible products, 5% for bundle-multipacks, 10% for Golden Showers Soap).
  • Communicate with you about orders, subscriptions, promotions, or support inquiries.
  • Send marketing emails or offers, only with your explicit consent (e.g., via opt-in checkboxes).
• You can opt out at any time via unsubscribe links or by contacting us.
  • Improve our website, products, and services through analytics and user feedback.
  • Comply with legal obligations (e.g., tax reporting) or protect our rights, property, or safety.
  • Health-Related Data: If you provide health-related information, we use it only for the purpose provided (e.g., to tailor support responses) with your explicit consent.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties except as described below:

• Service Providers: We share data with trusted third parties to perform business functions, including:
• NZ Fulfillment Agency: To process and ship orders in NZ and AU (2-5 days for NZ, 5-7 days for AU).
• Payment Processors: (e.g., Stripe, PayPal) to securely process transactions.
• Shipping Providers: (e.g., NZ Post, Australia Post) to deliver orders.
• Analytics Providers: (e.g., Google Analytics) to analyse site performance.
• Marketing Platforms: (e.g., Mailchimp) for promotional communications, with your consent.
• Legal Compliance: We may disclose information to comply with laws, regulations, or legal processes (e.g., court orders) in Fiji, NZ, AU, or other jurisdictions, or to protect our rights, property, or safety.
• Business Transfers: If Get A Grip is acquired or merged, your information may be transferred to the new entity, with notice to you.

6. International Data Transfers

As a Fiji-based company, your data is primarily processed in Fiji. For NZ and AU orders, data is shared with our NZ fulfillment agency. For international customers (e.g., EU, U.S.), data may be transferred to Fiji, NZ, or other countries where our service providers operate. We use safeguards (e.g., Standard Contractual Clauses for GDPR) to ensure compliance with data protection laws. By using our services, you consent to these transfers where permitted by law.

7. Data Security

We implement industry-standard security measures, including:

• Encryption (e.g., SSL/TLS) to protect data during transmission.
• Secure payment processing through PCI DSS-compliant payment gateways.
• Access controls and secure storage for personal information.
• However, no method is 100% secure, and we cannot guarantee absolute security. We do not store credit card details; these are handled by our payment processors.

8. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law:

• Order and subscription data: Kept for 7 years to comply with Fiji, NZ, and AU tax laws.
• Marketing data: Deleted upon your opt-out request.
• Health-related data: Retained only for the duration of the interaction (e.g., support request) unless required by law.
• Inactive account data: May be deleted after 2 years of inactivity, unless otherwise required.

9. Your Rights

Depending on your location, you have the following rights under applicable laws (e.g., NZ Privacy Act 2020, AU Privacy Act 1988, GDPR, CCPA):

• Access: Request a copy of your personal information.
• Correction: Update inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal obligations.
• Opt-Out: Opt out of marketing communications or data sharing (e.g., CCPA’s opt-out of sales).
• Data Portability: Receive your data in a structured, machine-readable format (e.g., GDPR).
• Restrict Processing: Limit how we use your data in certain cases (e.g., GDPR).
• Object to Processing: Object to processing for marketing or profiling (e.g., GDPR).

To exercise these rights, contact us at enquiries@getagripmen.com or use our Data Request Form (#). We will respond within 30 days (or as required by law, e.g., 10 days for NZ Privacy Act requests). For health-related data, we require explicit verification to protect your privacy.

10. Cookies and Tracking

We use cookies, web beacons, and similar technologies to enhance your experience, analyze site usage, and deliver personalized ads. You can manage preferences through our cookie consent banner (required for NZ and EU customers). For details, see our Cookie Policy (#).

11. Children’s Privacy

Our website and products are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe we have collected such data, contact us to have it removed.

12. Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways, shipping providers). We are not responsible for their privacy practices. Review their policies before providing information.

13. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email (if you have an account) or a prominent website notice at least 14 days before taking effect. Check this page regularly for updates.

14. Contact Us

For questions, concerns, or to exercise your data rights, contact:

• Email: enquiries@getagripmen.com
• Address: 157 Toorak Rd, Suva Fiji
  You may also lodge a complaint with a data protection authority:
• NZ: Office of the Privacy Commissioner (privacy.org.nz)
• AU: Office of the Australian Information Commissioner (oaic.gov.au)

15. Governing Law

This Privacy Policy is governed by the laws of Fiji. For NZ customers, additional protections under the Privacy Act 2020 apply. For AU customers, additional protections under the Privacy Act 1988 apply. For EU customers, GDPR applies. For California customers, CCPA applies.