Terms and Conditions for Get A Grip

1. Introduction

Welcome to Get A Grip (getagripmen.com), your trusted source for high-quality health supplements, extracts, and related products, operated by Get A Grip Men Limited (Fiji), a company registered in Fiji. By accessing our website, creating an account, or purchasing our products (Liquid Extracts, Supplements, Goo, Golden Showers Soap, and product bundle-multipacks), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not use our website or services. These Terms prioritize customers in New Zealand (NZ), Australia (AU), and international markets, in that order. For questions, contact us at enquiries@getagripmen.com.

2. Use of Our Services

• Eligibility: Our website and products are intended for individuals aged 18 and older. By using our services, you confirm you are at least 18.
• Personal Use: Products are for personal, non-commercial use only. You may not resell, distribute, or use our products for unauthorized purposes.
• Health Disclaimer: Our products are dietary supplements and personal care products, not medicines. They are not intended to diagnose, treat, cure, or prevent any disease.

Information on our website is not medical advice. Consult a healthcare professional before using our products, especially if you have medical conditions, are pregnant, or are taking medications. Always read product labels, warnings, and instructions. Get A Grip is not liable for adverse effects from product use.

User Conduct: You agree not to:

• Submit false or misleading information.
• Attempt unauthorized access to our systems.
• Interfere with website functionality or engage in unlawful activities.

3. Purchases

• Order Process: When you place an order, you agree to provide accurate and complete information (e.g., name, address, payment details). Orders are subject to acceptance, and we may refuse or cancel orders due to stock availability, pricing errors, or suspected fraud. You will be notified if an order is cancelled. High-value orders (e.g., >$150 or bundles like Viking 2-Pack) may require quick email verification for security—expect a ‘Confirm order?’ email from enquiries@getagripmen.com.
• Pricing and Discounts: Product prices are listed in Australian Dollars (AU$). We offer:
• 10% discount for single product subscriptions
• 10% discount for 2 or more eligible products (Liquid Extracts, Supplements, Goo)
• 15% discount for 2 or more eligible products with subscription
• 5% further discount for bundle-multipack subscriptions
• Golden Showers Soap is eligible for a 10% subscription discount only
• Payment: Payments are processed securely through third-party payment gateways (e.g., Stripe, PayPal), which are PCI DSS compliant. We do not store credit card details. If a payment fails, we may suspend or cancel your order or subscription until resolved.
• Taxes and Fees:
• NZ customers: Prices include NZ GST (15%) where applicable.
• AU customers: Prices include AU GST (10%) where applicable.
• International customers: You are responsible for customs duties, taxes, or clearance fees. Prices exclude these unless stated.

4. Subscriptions

• Auto-Reorder Program: Subscriptions provide recurring delivery with discounts (10% for single products, 15% for 2 or more eligible products, an additional 5% for bundle-multipacks). You authorize us to charge your payment method on a recurring basis (e.g., monthly). High-value subscriptions (e.g., >$150) may require verification before first billing.
• Cancellation and Modification: You may cancel or modify your subscription at any time via your account portal or by contacting subscriptions@getagripmen.com. Cancellations take effect at the end of the current billing cycle, and no further charges will apply. Modifications (e.g., reducing from 2 products to 1) adjust discounts in the next billing cycle (e.g., 15% to 10% for single products). No refunds are issued for the current billing cycle. Subscriptions are eligible for the Keep-It Guarantee on first order only—see Refund Policy.
• Price Changes: We may adjust subscription prices with 14 days’ notice via email or website announcement. Continued subscription after changes constitutes acceptance.

5. Returns and Refunds

Return Policy:

• NZ and AU customers: You may return unopened, unused products within 14 days of delivery for a refund or exchange, as required by the NZ Consumer Guarantees Act and Australian Consumer Law (ACL). Complete our Refund Request Form or contact enquiries@getagripmen.com to initiate a return.
• International customers: Returns are accepted within 14 days (or as required by local law, e.g., EU’s 14-day cooling-off period).
• You are responsible for return shipping costs unless the product is defective or incorrectly shipped. See our Refund Policy for Keep-It Guarantee details (no-return refunds for first-time dissatisfaction).

Refunds:

• Refunds are processed within 7–14 business days to the original payment method. No refunds are issued for opened products, except where required by law (e.g., defective products).
• Statutory Rights: These Terms do not exclude your statutory rights, including:
• NZ Consumer Guarantees Act: Guarantees of acceptable quality, fitness for purpose, and accurate description.
• Australian Consumer Law: Guarantees of acceptable quality and fitness for purpose.
• EU Consumer Rights Directive: 14-day cooling-off period for distance sales (if applicable).

6. Shipping

• Fulfillment: Orders are fulfilled by our trusted third-party agency in New Zealand.
• Delivery Times:
• NZ: 2–5 business days after processing.
• AU: 5-7 business days after processing.
• International: Varies (typically 7–21 days, subject to customs).
• Responsibility: We are not responsible for delays due to third-party carriers or customs processes. If an order is lost or damaged during shipping, contact us within 14 days of the estimated delivery date for a replacement or refund, subject to verification.
• International Shipping: You are responsible for customs duties, taxes, or clearance fees, which are not included in the product price unless stated.

7. Intellectual Property

• All content on our website (e.g., text, graphics, logos, product descriptions) is owned by or licensed to Get A Grip and protected by copyright laws. You may not reproduce, distribute, or modify content without permission.
• Free Downloads: Downloads offered with purchases are for personal, non-commercial use and remain our intellectual property.
• User-Generated Content Disclaimer: By submitting reviews, feedback, or other content, you grant us a non-exclusive, royalty-free license to use, display, and modify such content on our website. Such content does not reflect Get A Grip Men Limited (Fiji)’s views and is not our responsibility for accuracy or legality.

8. Limitation of Liability

To the fullest extent permitted by law:

• Get A Grip is not liable for direct, indirect, incidental, or consequential damages (e.g., loss of profits, injury) arising from the use of our products or website, except where such exclusion is prohibited by NZ Consumer Guarantees Act, Australian Consumer Law, or other applicable laws.
• Our liability for defective products or services is limited to repair, replacement, or refund, as required by law.
• You assume all risks of using our products, including allergic reactions or misuse. Always follow product instructions and consult a healthcare professional.

9. Warranty Disclaimer

Except as required by NZ Consumer Guarantees Act, Australian Consumer Law, or other applicable laws, our products and website are provided “as is” without warranties, express or implied (e.g., merchantability, fitness for a particular purpose). We do not guarantee that our website will be error-free or uninterrupted.

10. Errors and Omissions Disclaimer

Information on getagripmen.com is provided “as is” and may contain errors or omissions (e.g., pricing, product details). We are not responsible for inaccuracies and reserve the right to correct them.

11. Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways, shipping providers). We are not responsible for their content, privacy practices, or performance. Review their terms before use.

12. Dispute Resolution

Any disputes arising from these Terms or your use of our services will first be addressed through good-faith negotiation. Contact us at enquiries@getagripmen.com. If unresolved, disputes will be handled under Fijian law, with mediation as the preferred method before legal action in Fijian courts, unless local consumer laws (e.g., NZ, AU) require otherwise.

13. Force Majeure

We are not liable for delays or failures to perform due to events beyond our control (e.g., natural disasters, strikes, customs delays, or technical issues).

14. Termination

We may terminate or suspend your account or subscription for violating these Terms (e.g., fraudulent activity, non-payment). You may terminate your account by contacting us.

15. Amendments

We may update these Terms at any time. Significant changes will be communicated via email (if you have an account) or a website notice at least 14 days before taking effect. Continued use of our website or services after changes constitutes acceptance.

16. Governing Law

These Terms are governed by the laws of Fiji, without regard to conflict of law provisions. For NZ customers, additional protections under the Consumer Guarantees Act and Fair Trading Act apply. For AU customers, additional protections under the Australian Consumer Law apply. For international customers (e.g., EU, U.S.), local consumer rights may apply (e.g., EU Consumer Rights Directive). Disputes will be resolved in Fijian courts, unless local laws require otherwise.

17. Contact Us

For questions or concerns about these Terms, contact:

• Email: enquiries@getagripmen.com
• Address: 157 Toorak Rd, Suva Fiji