Our Commitment

At Get A Grip (getagripmen.com), operated by Get A Grip Men Limited (Fiji) in Fiji, we are committed to your satisfaction with our health supplements, extracts, and personal care products. If a product isn’t right for you, our Refund Policy ensures a fair and transparent process for returns, refunds, or exchanges. This policy applies to purchases made directly on our website for customers in New Zealand (NZ), Australia (AU), and international markets, with shipping fulfilled by our NZ-based agency (2–5 days for NZ, 5–7 days for AU). For questions, contact us at enquiries@getagripmen.com.

Our Keep-It Money Back Guarantee offers a one-time, no-return refund for first-time dissatisfaction on eligible products—email us with your order number and why it didn’t work (your feedback helps us improve and ensures eligibility). This is separate from standard returns below.

  1. Eligible Products

    This policy covers the following products:

  • Liquid Extracts (100ml): Lean, Mood, Rise Up, Titan, Turbo.
  • Supplements: Apex-Alpha, Apex-Pulse, Apex-Turbo.
  • Other Products: Goo, Golden Showers Soap.
  • Bundle-multipacks: Viking 2-Pack, Rocket Launcher 3-Pack, Black Ops 3-Pack, Gladiator 4-Pack, Ancient Wisdom 5-Pack.
  1. Return Eligibility
  • General Returns:
    • NZ and AU Customers: You may return unopened, unused products within 14 days of delivery for a refund or exchange, as required by the NZ Consumer Guarantees Act and Australian Consumer Law (ACL). Opened products are eligible for returns only if defective or not as described (see Section 4).
    • International Customers: You may return unopened products within 14 days of delivery, or as required by local law (e.g., EU’s 14-day cooling-off period for distance sales). Opened products are eligible only for defective or misdescribed items.
  • Subscription Returns:
    • Individual subscription items follow the same return rules as non-subscription purchases.
    • To cancel a subscription, see our Subscription Cancellation Policy. Cancellations take effect at the end of the current billing cycle, with no refunds for the current cycle.
  • Timeframe: Returns must be initiated within 14 days of delivery. Contact us within this period to qualify for a refund or exchange. Returns outside this period may be eligible for store credit at our discretion.
  • Condition: Unopened products must be in original packaging. Opened products are accepted only for defective or misdescribed items, subject to inspection. High-value orders (e.g., >$150 or bundles like Viking 2-Pack) may require quick email verification for security before processing.
  1. Defective or Incorrect Products
  • If a product is defective, damaged, or not as described (e.g., wrong item, missing components), contact us within 14 days of delivery for a replacement, repair, or refund, as required by:
    • NZ Consumer Guarantees Act: Guarantees acceptable quality, fitness for purpose, and accurate description.
    • Australian Consumer Law: Guarantees acceptable quality and fitness for purpose.
    • EU Consumer Rights Directive: Right to return defective items.
  • For health products (e.g., Liquid Extracts, Supplements, Goo, Golden Showers Soap), we may require proof of defect (e.g., photos, batch number) to ensure safety and compliance.
  • We cover return shipping costs for defective or incorrect products.
  1. Return Process and LINK TO REQUIRED REFUND FORM
  • Submit a Request: Complete our Refund Request Form refund-form or contact enquiries@getagripmen.com with your order number, product details, and reason for return (e.g., defective, not satisfied, incorrect item). Provide feedback to help us improve.
  • Receive Instructions: We’ll provide a return authorization and shipping instructions within 2–3 business days. Do not return products without authorization.
  • Return the Product: Ship the product to our NZ fulfillment agency (address provided upon authorization). You are responsible for return shipping costs unless the product is defective or incorrect.
  • Inspection and Processing: We’ll inspect returned items within 5 business days of receipt. Refunds or replacements are processed within 7–14 business days to the original payment method. Store credit may be offered for ineligible returns.
  1. Non-Refundable Items and Costs
  • Opened Products: Non-defective opened products (e.g., partially used Liquid Extracts, Supplements, Goo, Soap) are not eligible for refunds, except where required by law.
  • Initial Shipping: Original shipping charges are non-refundable.
  • Return Shipping: You are responsible for return shipping costs for non-defective products.
  • Bundle-multipacks: If returning a bundle-multipack, all included products must be unopened and returned together, unless defective.
  • Store Credit: Issued at our discretion for returns outside 14 days or for opened products, valid for 12 months.
  1. Subscription Refunds
  • Subscription orders follow the same return rules as non-subscription orders for individual items.
  • Refunds for subscription orders apply only to unshipped products. No refunds are issued for the current billing cycle after shipment.
  • To cancel a subscription, see our Subscription Cancellation Policy. Discounts adjust based on subscription changes (e.g., 15% for 2 or more eligible products reduces to 10% for single products). Subscriptions are eligible for the Keep-It Guarantee on the first order only.
  1. Retailer Purchases

    If you purchased through one of our retailers, contact them directly for their return and refund policies. This policy applies only to direct purchases on getagripmen.com.

  2. Statutory Rights

    This policy does not affect your statutory rights, including:

  • NZ Consumer Guarantees Act: Right to refunds, repairs, or replacements for products not of acceptable quality, fit for purpose, or as described.
  • Australian Consumer Law: Similar guarantees for quality and fitness.
  • EU Consumer Rights Directive: 14-day cooling-off period for distance sales, allowing returns for any reason (unopened or not).
  • Fiji Consumer Laws: Additional protections may apply for defective products.
  1. International Customers
  • Customs and Duties: You are responsible for customs duties, taxes, or clearance fees, which are non-refundable.
  • Return Shipping: International return shipping costs are your responsibility unless the product is defective or incorrect.
  • Local Laws: Additional return rights may apply (e.g., EU’s 14-day cooling-off period). Contact us for details.
  1. Contact Us

    For return requests or questions, contact:

  • Email: enquiries@getagripmen.com
  • Address: 157 Toorak Rd, Suva Fiji
    We aim to respond within 2–3 business days. For NZ customers, you may also contact the NZ Commerce Commission. For AU customers, contact the Australian Competition and Consumer Commission (ACCC). For EU customers, contact your local consumer protection authority.